FAQ
Who Do You Send To Clean My House?
We send thoroughly trained housekeepers to clean your home or office. All of our housekeepers go through a very successful in-house training program and have passed a background check and drug test. The housekeepers typically work in teams of two or three.
Do You Send The Same Person(s) Every Time My Home Is Cleaned?
We make every attempt to send the same team to your house every time you use our service. This is not always possible because of emergencies or other unforeseen circumstances, but all of our housekeepers strive to provide the same consistent service for each customer.
Do We Have To Sign A Contract?
No, there are no complicated contracts. The only thing we ask is, if you must cancel a scheduled appointment, that you do it at least 48 hours in advance. As a growing company, we can usually fit another customer into your cleaning time if we have advanced notice. Otherwise, when we get a late notice of a schedule change, that spot may be left open resulting in lost revenue for our company and our housekeepers for that particular time slot.
What Time Will The Housekeeper Be At My Home?
We normally work Monday through Friday from 8:30 am to 4:30 pm. If you require an appointment at a specific time, we will need to schedule it for first thing in the morning. Some houses take longer than others and we don't want a housekeeper to leave a house before it is completed in order to keep an appointment with another customer.
Do You Carry Insurance For Damage?
Yes, TDY Cleaning, LLC carries liability insurance for our customers. While every effort is made to use great care in your home, sometimes accidents do happen. Our housekeepers are trained to immediately notify our office (and you) if something is broken or damaged so that we can handle the situation as soon as possible. If we should break or damage something, we will make every effort to have the item repaired, or, if necessary, it will be replaced. We limit our loss to the replacememnt value, repair cost, or $1000, whichever is less.
Do You Provide The Cleaning Supplies Or Do I?
TDY Cleaning, LLC provides all the cleaning supplies and equipment that we have researched to clean your home in the best manner possible. If you have your own cleaning supplies or equipment that you prefer we use, we can use those. The choice is yours. If you are going to provide the supplies, however, we are not liable for any damage caused by your cleaning supplies (ex: bleach on carpet, etc.).
How Do You Get In My House If I Am Not At Home?
Most of our customers are not at home when we come to clean. We will make personal and confidential arrangements with you on how to gain access to the house.
Do I Have To Do Anything Before The Housekeeper Arrives?
In order for the housekeepers to do there job, we ask that you pick up clothing, toys and other household items. The housekeepr will not know where your personal items belong and we prefer that they not go into your closets or drawers to put things away.
What If My Cleaning Is Scheduled On A Holiday?
We will contact you ahead of time to reschedule your appointment.
What If I Need To Reschedule An Appointment?
Please call our office at least 48 hours in advance to reschedule your appointment.
How Should I Pay For The Service?
We prefer that you pay for your service with a check. For the safety of our housekeepers, we prefer not to take cash, but we can do so if necessary. We require the payment before we begin cleaning. If you are not going to be at home when we arrive, please leave a check made payable to TDY Cleaning on the kitchen counter.
Do You Check The Backgrounds of Your House Cleaners?
Yes, we do. In fact, we will not even consider the recruitment of a new house cleaner unless they have passed both a drug test and a background check.
Why Does The First Time Cleaning Sometimes Cost More?
It usually takes us longer to clean the house the first time because there are areas of the home that we will be cleaning that haven't been cleaned in quite awhile. We only charge extra if extra time will be required.
What From Of Quality Control Do You Provide?
We have a quality control process in place that produces very consistent, high quality cleaning.
Our housekeeping and cleaning personnel are trained by our in-house Trainers to clean to exact specifications that keep our customers very satisfied.
Team Leaders are trained on our Quality Control Satndards to insure each job is cleaned to the customer's satisfaction.
Our Quality Control Manager follows up with the team leaders through random jobsite visits to ensure our customers remain satisfied.
What About My Pets?
We love animals, but sometimes they don't love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements for your pet (such as the garage, a kennel, the back yard, or a closed off room) while we are in your home.
